1. Information We Collect

We collect information to provide better services to our customers:

Information You Provide

• Account details: Name, email, password when registering
• Payment information: Processed securely via Stripe (we don’t store card details)
• Order information: Shipping address, contact details
• Communications: Emails, support tickets, chat messages

Automatically Collected Information

• Device & usage data: IP address, browser type, pages visited
• Cookies: Small data files stored on your device (see Section 4)

2. How We Use Your Information

Purpose	Data Used
Process orders and payments	Contact details, payment information
Customer support	Account details, order history, communications
Website improvement	Usage data, cookies
Marketing (with consent)	Email address, purchase history
Security & fraud prevention	IP address, device information

3. Data Sharing & Disclosure

We only share your information when necessary:

• Service providers: Shipping carriers, payment processors (Stripe)
• Legal compliance: When required by UK law
• Business transfers: In case of merger or acquisition

We never sell your personal data to third parties.

4. Cookies & Tracking

We use cookies to:

• Remember your preferences
• Analyze site traffic
• Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

5. Data Security

We implement appropriate measures to protect your information:

• SSL encryption for all data transfers
• Regular security audits
• Limited employee access to sensitive data

6. Your Rights (UK GDPR)

Under UK data protection laws, you have the right to:

1. Access your personal data
2. Request correction of inaccurate data
3. Request deletion of your data
4. Object to processing of your data
5. Request data portability
6. Withdraw consent (where applicable)

7. Policy Changes

We may update this policy periodically. Significant changes will be notified via email or site notice.