Order Processing

All orders are processed and prepared for shipment within 1-2 business days (Monday-Friday, excluding public holidays) after receiving your order confirmation.

Delivery Timeline

Once your order leaves our facility, delivery typically takes:

• 2-4 business days for UK Mainland addresses
• 3-5 business days for Northern Ireland, Scottish Highlands, and Islands

Delivery times are estimates and not guaranteed, as they depend on the shipping carrier.

Order Tracking

You will receive:

• An order confirmation email immediately after purchase
• A shipping notification with tracking information once your order is dispatched

Shipping Restrictions

We currently only ship to addresses within the United Kingdom (England, Scotland, Wales, and Northern Ireland).

Delivery Issues

If you experience any problems with your delivery:

• For lost packages, contact us within 14 days of expected delivery
• For damaged items, notify us within 7 days of receipt
• For incorrect items, contact us immediately